Question 1

Who can use UrbanNest?

Accepted Answer

UrbanNest supports tenants, landlords, property agents, service providers, and approved administrators.

Question 2

Do I need an approved account to apply for a rental?

Accepted Answer

You can browse public listings without approval. Applying, hiring, messaging, and making payments require a signed-in UrbanNest account approved for the pilot. ID upload is optional later for stronger trust-badge benefits.

Question 3

How does UrbanNest handle maintenance requests?

Accepted Answer

Tenants report maintenance issues in UrbanNest. Agents, landlords, and approved service providers follow a controlled workflow with status updates and protected access details.