UrbanNest Property Management is a Zentara Limited platform for property discovery, rental applications, inspections, rent records, maintenance coordination, service-provider workflows, and owner or tenant support in Kenya.
This policy explains how UrbanNest handles information for tenants, landlords, agents, service providers, admins, and visitors.
Information We Collect
We collect information needed to run property-management workflows, including name, email address, phone number, role, county, account status, access approval details, optional trust-badge documents, profile photos when supplied, rental application details, references, property records, inspection records, payment records, maintenance requests, messages, documents, and support activity.
Landlords, agents, and service providers may also provide banking or payout details. Tenants may provide rental-history, household, employment, proof-of-income, reference, lease, and inspection information where required by the workflow.
How We Use Information
- To create and secure user accounts.
- To verify users before giving portal access.
- To show available properties and manage applications.
- To process rent, deposits, invoices, receipts, and reconciliation records.
- To coordinate inspections, leases, move-in, move-out, repairs, and disputes.
- To send account, payment, application, maintenance, and support notifications.
- To prevent abuse, fraud, repeated failed actions, and unauthorised access.
Service Providers
UrbanNest uses trusted service providers to operate the platform, including hosting, authentication, database, storage, payment, email, SMS, monitoring, accounting, support, and operational messaging providers. These providers process data for UrbanNest workflows and security.
Payments
Payments may be processed through approved providers such as Pesapal, bank transfer, PayBill, or till workflows. UrbanNest stores payment records, statuses, references, receipts, reconciliation records, and related audit history. We do not ask users to share card numbers inside chat or support messages.
Privacy Controls
UrbanNest limits personal contact details to authorised users in the relevant workflow, such as the approved tenant, landlord, assigned agent, service provider, or admin. Chat and support workflows are designed to reduce unsafe sharing of phone numbers, emails, payment details, and private documents.
Security
UrbanNest uses role-based access controls, secure authentication, protected storage, database policies, audit records, and encrypted connections. No online platform can guarantee zero risk, but UrbanNest is designed to minimise unnecessary exposure of personal, payment, and property records.
Retention And Deletion
We keep records while they are needed for account management, property workflows, payment reconciliation, audit, legal, security, and support purposes. Users may request account or data deletion by contacting UrbanNest. Some records may need to be retained where required for legitimate business, legal, accounting, dispute, security, or fraud-prevention reasons.
Contact
For privacy questions or deletion requests, contact UrbanNest at findanest@urbannestpm.co.ke or +44 7700 900123.