These terms apply to UrbanNest Property Management, a Zentara Limited platform for property discovery, rental applications, inspections, rent records, maintenance coordination, and related property-management workflows.
Accounts And Verification
Users must provide accurate account information. Portal access may require email confirmation, identity verification, admin approval, and role-specific checks. UrbanNest may restrict, suspend, or remove access where account information is incomplete, unsafe, fraudulent, or not approved for the pilot.
Property Listings And Applications
Listings, availability, rent, inspection slots, leases, rules, photos, and supporting documents are provided by authorised landlords, agents, or admins. Tenants must review the relevant property, lease, inspection, payment, and move-in information before applying or signing.
Payments
Payment instructions must be followed inside the app. Payment status is not final until confirmed by the approved payment workflow, landlord, agent, admin, or payment provider as applicable. Users should not send private card numbers, PINs, passwords, or payment credentials through chat.
Maintenance And Service Providers
Maintenance requests, estimates, approvals, access details, and completion records must be handled through the relevant UrbanNest workflow. Service-provider access to property details is limited to approved jobs and authorised participants.
Documents And Signatures
UrbanNest may generate workflow documents such as application records, inspection records, invoices, receipts, reports, and lease-signing records. Legal wording should be reviewed by the relevant parties before unrestricted use.
Acceptable Use
Users must not misuse the app, submit false information, attempt unauthorised access, bypass verification, share unsafe contact or payment information, upload harmful files, harass other users, or interfere with platform security.
Contact
For support, contact UrbanNest at findanest@urbannestpm.co.ke or +44 7700 900123.