UrbanNest Property Management users can request account deletion, deletion of selected personal data, or support with records linked to property, payment, maintenance, or verification workflows.
How To Request Deletion
- Email findanest@urbannestpm.co.ke from the email address used for your UrbanNest account.
- Use the subject line: UrbanNest account deletion request.
- Include your full name, phone number, account role, and whether you want your full account deleted or only selected data reviewed.
- UrbanNest will confirm the request, verify account ownership, and process eligible deletion steps.
Data Deleted
When a full account deletion request is approved, UrbanNest deletes or anonymises eligible account profile data, contact details, profile photos, identity-document uploads, non-required support records, saved-property activity, and non-required notification preferences.
Data We May Retain
Some records may be retained where required for legitimate business, legal, accounting, dispute, security, anti-fraud, payment reconciliation, tenancy, or audit purposes. These may include payment records, receipts, leases, inspection records, property ledgers, maintenance approvals, verification audit history, and dispute records.
Partial Deletion Requests
You can also request review or deletion of selected information without deleting your full account. UrbanNest will confirm what can be deleted, corrected, anonymised, or retained based on the active property workflow and legal requirements.
Response Time
UrbanNest aims to review deletion requests promptly. Complex requests involving leases, payments, disputes, or active property workflows may require additional verification before completion.
Contact
For account or data deletion support, contact UrbanNest at findanest@urbannestpm.co.ke or +44 7700 900123.